Privacy Policy
Zeno Innovative Solutions LLC - Privacy Policy
How we collect, use, and protect your information
Effective Date: February 27, 2026
1. Overview
Zeno Innovative Solutions LLC ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and protect your information when you interact with our consulting and advisory services or receive SMS messages from a business that uses our ZeSight messaging platform.
ZeSight is a messaging platform operated by Zeno Innovative Solutions LLC that enables participating businesses to send transactional, service-related SMS messages to their customers.
2. Information We Collect
We collect personal information necessary to provide services, manage client accounts, and facilitate SMS messaging through the ZeSight platform. This may include your name, company name, business address, email address, phone number, and service history or project details.
This information is collected when you request services from us or from a participating business, submit a form on our website or a participating business's website, communicate with us or a participating business, contact us by phone, email, or SMS, or initiate a text message to a participating business using the ZeSight platform.
3. How We Use Your Information
For our consulting and advisory services, we use your information to manage and deliver consulting, marketing, and software services, schedule meetings and project milestones, provide proposals, invoices, and agreements, communicate project updates, respond to client inquiries, and improve service delivery.
For the ZeSight messaging platform, participating businesses use customer information to send appointment reminders, scheduling confirmations, service notifications, customer support communications, and other transactional or service-related SMS messages. ZeSight processes this information solely to deliver messages on behalf of participating businesses.
We do not use your personal information for unrelated marketing without your consent.
4. Email Communications
We may send emails related to proposals, invoices, project confirmations, scheduling, service updates, and account updates. You may unsubscribe from marketing emails at any time using the "Unsubscribe" link. Transactional emails related to active services may still be sent as required.
5. SMS / Text Message Communications
SMS messages sent through the ZeSight platform are sent on behalf of the participating business you hired or requested service from. Messages identify the participating business by name so you recognize the sender.
Message types include appointment reminders, scheduling confirmations, service notifications, customer support communications, and other transactional or service-related updates. Messages are not promotional unless separate marketing consent has been obtained by the participating business.
Message frequency varies based on your service activity and interactions with the participating business. Message and data rates may apply depending on your mobile carrier plan. Reply STOPto opt out of SMS messages at any time. Reply HELP for assistance. You may also contact us directly to be removed from SMS communications.
6. How SMS Consent Is Obtained
You provide consent to receive SMS messages directly to the participating business you are communicating with. Consent is collected by the business through service request, contact, or intake forms that include your phone number with SMS disclosure language displayed, by providing your phone number during onboarding or service scheduling with disclosure, or by initiating communication by texting the business directly.
ZeSight enforces compliance by requiring participating businesses to confirm documented consent before SMS messages can be sent. Consent applies to service-related communication. Where marketing SMS is offered, separate optional consent is required and is not a condition of service.
For details on consent standards and platform controls, visit: https://www.zenoinnovativesolutions.com/sms-consent
7. No Sharing of Mobile Information
Zeno Innovative Solutions does not sell, rent, or share customer phone numbers or mobile information with third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties for marketing under any circumstances.
Customer data processed through the ZeSight platform is used solely to facilitate messaging between participating businesses and their customers. Your information is used only to support the service relationship between you and the business you engaged.
8. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure using industry-standard administrative and technical safeguards. This applies to information collected both through our direct consulting services and through the ZeSight messaging platform.
9. Data Retention
We retain personal information only as long as necessary to provide services, facilitate messaging, maintain business records, and comply with legal obligations.
10. Your Rights
You may request to access your personal information, update your information, delete your information, or opt out of communications. To make a request, contact us using the information below.
11. Carrier Disclaimer
Mobile carriers are not liable for delayed or undelivered messages.
12. Contact Information
For questions about this Privacy Policy, your personal information, or SMS messaging:
PHONE
WEBSITE
13. Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date. Continued use of our services or receipt of SMS messages constitutes acceptance of any revisions.
SMS Consent Privacy Policy Terms & Conditions
© 2026 Zeno Innovative Solutions LLC