Privacy Policy

Zeno Innovative Solutions

Zeno Innovative Solutions (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and protect your information when you interact with our services.

1. Information We Collect

We collect personal information necessary to provide services and manage client accounts, including:

  • Name

  • Company name

  • Business address

  • Email address

  • Phone number

  • Project details and service history

This information is collected when you:

  • Request services

  • Submit a form on our website

  • Communicate with us

  • Are added to our client management system

  • Contact us by phone, email, or SMS

2. How We Use Your Information

We use your information to:

  • Manage and deliver consulting, marketing, and software services

  • Schedule meetings and project milestones

  • Provide proposals, invoices, and agreements

  • Communicate project updates

  • Respond to client inquiries

  • Improve service delivery

We do not use your personal information for unrelated marketing without your consent.

3. Email Communications

We may send emails related to:

  • Proposals

  • Invoices

  • Project confirmations

  • Scheduling

  • Service updates

  • Account updates

You may unsubscribe from marketing emails at any time using the “Unsubscribe” link. Transactional emails related to active services may still be sent as required.

4. SMS / Text Message Communications

By providing your mobile phone number and consenting to receive messages, you agree to receive SMS communications from Zeno Innovative Solutions.

These messages may include:

  • Project updates

  • Scheduling confirmations

  • Meeting reminders

  • Milestone notifications

  • Support communications

  • Time-sensitive project information

SMS Disclosure

  • Message frequency varies based on project activity

  • Message and data rates may apply

  • Reply STOP to opt out at any time

  • Reply HELP for assistance

You may also contact us directly to be removed from SMS communications.

5. How Consent Is Obtained

Clients provide consent to receive SMS messages when they:

  • Submit contact or service request forms

  • Provide their phone number during onboarding or scheduling

  • Are added to our client system for project communication

  • Initiate communication by texting our business number

Consent applies only to service-related communication.

6. No Sharing of Mobile Information

Zeno Innovative Solutions does not sell, rent, or share client information with third parties for marketing or promotional purposes.

No mobile information or phone numbers will be shared with third parties or affiliates for marketing.

Your data is used solely to support the business relationship between you and Zeno Innovative Solutions.

7. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure using industry-standard administrative and technical safeguards.

8. Data Retention

We retain personal information only as long as necessary to provide services, maintain business records, and comply with legal obligations.

9. Your Rights

You may request to:

  • Access your personal information

  • Update your information

  • Delete your information

  • Opt out of communications

To make a request, contact us using the information below.

10. Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

11. Contact Information

Zeno Innovative Solutions
Phone: 630-220-9987
Email: joezeno@live.com
Website: https://www.zenoinnovativesolutions.com

12. Policy Updates

We may update this policy periodically. Changes will be posted on this page with the updated effective date.