Terms & Conditions

Terms & Conditions — Zeno Innovative Solutions

By engaging our services or opting in to receive SMS communications from Zeno Innovative Solutions (“Company,” “we,” “our,” or “us”), you agree to the following Terms & Conditions.

1. Services

Zeno Innovative Solutions provides operational consulting, marketing strategy and execution, software development, digital solutions, and related advisory services. Service scope, timelines, deliverables, and pricing are defined in individual agreements and may be subject to change upon mutual approval.

2. SMS Messaging Program

Zeno Innovative Solutions may use SMS messaging to communicate with customer regarding active projects, service requests, and business-related matters.

Messages may include:
• Project updates
• Scheduling confirmations
• Meeting reminders
• Milestone notifications
• Support communications
• Time-sensitive project information

These messages are transactional and service-related.

3. Message Frequency

Message frequency varies depending on project activity, scheduling needs, and customer interaction.
Customers may receive multiple messages during active engagements.

4. Message & Data Rates

Message and data rates may apply depending on your mobile carrier plan.

5. Opt-In Consent

Customers opt in to receive SMS communications by:
• Submitting a contact or service request form
• Providing a phone number during onboarding
• Being added to our client management system for project communication
• Initiating communication by texting our business number

By providing your phone number, you consent to receive service-related SMS messages.

6. Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

STOP
CANCEL
END
UNSUBSCRIBE
QUIT

After opting out, you will receive a confirmation message and no further SMS messages will be sent unless you re-enroll.

7. Help & Customer Support

Reply HELP for assistance or contact us directly:

Zeno Innovative Solutions
Phone: 630-220-9987
Email: joezeno@live.com
Website: https://www.zenoinnovativesolutions.com

8. Privacy Policy

Your information is handled in accordance with our Privacy Policy, available on our website.

9. Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

10. Scheduling & Project Timelines

Project timelines are estimates and may be adjusted based on scope changes, client responsiveness, technical dependencies, or unforeseen circumstances.
Meeting scheduling is subject to mutual availability.

11. Client Responsibilities

Customers agree to provide timely access to necessary information, materials, approvals, and system access required to complete services.
We are not responsible for delays resulting from incomplete information or third-party platform limitations.

12. Limitation of Liability

Our liability shall not exceed the total fees paid for the services provided under the applicable agreement.
We are not liable for indirect, incidental, or consequential damages arising from the use of our services.

13. Governing Law

These Terms are governed by the laws of the state in which the Company operates.

14. Updates

We may update these Terms & Conditions periodically. Continued use of our services constitutes acceptance of any revisions.