SMS Consent

Zeno Innovative Solutions LLC

SMS Consent & Compliance

How customers provide consent to receive text messages from businesses using the ZeSight platform

Platform Overview

ZeSight is a messaging platform operated by Zeno Innovative Solutions LLC. Businesses use ZeSight to send transactional and service-related SMS messages to their customers — including appointment reminders, scheduling updates, service notifications, and customer support messages.

KEY DISTINCTION

ZeSight is the messaging infrastructure. The participating business (e.g., JZ Allscape, a lawn care company) is the entity customers recognize and consent to hear from. Messages identify the business, not the platform.

How Customer Consent Is Collected

Each participating business is responsible for collecting consent from its own customers before any SMS messages are sent. ZeSight does not message customers who have not consented through their service provider.

Consent is collected through one or more of the following methods:

1. Customer submits a service request form, intake form, or website contact form that includes their mobile phone number.

2. SMS disclosure language is displayed directly beneath the phone number field (or adjacent to it) at the time the number is provided.

3. Customer submits the form, which constitutes express consent to receive service-related (transactional) SMS messages from that business.

4. If marketing SMS is offered, a separate optional checkbox is presented. Marketing consent is never required for service.

5. Alternatively, a customer may initiate contact by texting the business directly. The first response includes disclosure and opt-out instructions.

SMS Disclosure Language

The following disclosure text (or substantially similar language) is displayed to customers at the point of consent. The business name is inserted dynamically based on the participating business.

TRANSACTIONAL SMS DISCLOSURE

"By providing your phone number, you agree to receive appointment reminders and other service-related text messages (SMS) from [Business Name]. Message and data rates may apply. Message frequency varies. Reply HELP for help. Reply STOP to cancel."

OPTIONAL MARKETING SMS DISCLOSURE (IF OFFERED)

"I also agree to receive occasional marketing and promotional text messages from [Business Name]. Reply STOP to opt out at any time."

NOTE ON MARKETING OPT-OUT

Twilio processes the keyword STOP as a universal opt-out across all message types on a given number. If your business sends both transactional and marketing messages from the same number, replying STOP will opt the customer out of all SMS. Separate number strategies or Twilio Advanced Opt-Out configuration may be required to support independent opt-out by message type.

Opt-In Example

Below is an example of how a participating business displays SMS disclosure within its online service request form. The disclosure appears beneath the phone number field, and form submission constitutes consent.